312.678.01
Introduction to Healthcare Quality and Patient Safety: A Management Perspective
Location
East Baltimore
Term
3rd Term
Department
Health Policy and Management
Credit(s)
2
Academic Year
2025 - 2026
Instruction Method
In-person
Wednesday, 10:30 - 11:50am
Auditors Allowed
No
Available to Undergraduate
No
Grading Restriction
Letter Grade or Pass/Fail
Course Instructor(s)
Contact Name
Frequency Schedule
Every Year
Resources
Prerequisite
Enrollment Restriction
Enrollment restricted to MHA program students only
Introduces students to the latest thinking on healthcare quality and patient safety through exposure to specific topics, interactive exercises and case studies that have direct relevance for the public health practitioner, healthcare administrator and clinician in improving the healthcare system. Focuses on defining and understanding quality and patient safety using a number of established and newer models, including Baldrige, STEEP, and SPLICE. Examines healthcare quality and patient safety from a strategic viewpoint with the goal of providing healthcare administrators the skills and knowledge to be effective drivers of quality and patient safety improvement.
Learning Objectives
Upon successfully completing this course, students will be able to:
- Explain the evolution of healthcare quality and safety
- Explain the national policy, regulatory, and advocacy pressures to improve patient safety and quality of care
- Identify the different methodologies that can influence quality and safety outcomes and how they all interact
- Identify organizational structures and processes designed to improve quality and patient safety
- Describe the role of leadership in driving better outcomes in quality and safety
- Explain the transformation of data to insights, and the necessity of insights in motivating the appropriate change
Upon successfully completing this course, students will be able to:
Methods of Assessment
This course is evaluated as follows:
- 10% Participation
- 20% Balanced Scorecard Exercise
- 20% Drill Down Exercise
- 20% Risk Adjustment Exercise
- 30% Final Recommendations